Base Property Specialists

Tenants

Looking for rental accommodation can often be an unpleasant experience. It goes from one extreme to another, either you register with an agent and never hear from them again or they call you day and night offering properties which are wrong or out of your budget! Here at base property services we’re trying to change that.

Our passion is to provide an service based around the customer ensuring that we offer you quality, suitable properties in an informed and helpful way. We will explain the full application and tenancy process as well as all the financial obligations before you enter any agreement with us to avoid any nasty surprises. What’s more, we strive to keep our admin costs as low as possible and you will find we are one of the most reasonable companies in London.

• Contracts- our standard tenancy agreement is an AST (Assured Shorthold Tenancy Agreement) which is the usual documentation for any tenancies of over 6 months. Our typical tenancy agreement is a 12 Month contract and we do not usually offer Break Clauses although we do have a unique ‘Early Termination Clause’ in all of our Tenancy Agreements. All monies must be paid in full, in cleared funds, before or at the signing of the tenancy agreements.
• Check In- unlike many of London’s Letting Agents we physically check our tenants into their new home. Once we have secured full and cleared funds and all paperwork has been completed and signed we will introduce you, the tenant(s), to your new home. This will include showing you where fuse boxes, stopcocks, gas taps, etc. are located for your general knowledge should something go wrong during your tenancy. We will also show you where the heating controls, etc are as well as where to put rubbish, etc. All of this helps to ensure that you feel at home instantly. Where possible, utility meter readings will be taken (usually in your presence) which you will sign for. We will then notify the current utility providers of your new tenancy and start-up readings. Please note, however, you will be responsible to ensure this is done correctly as utility companies often make mistakes. The landlord may have also purchased a professional inventory or even arranged for an inventory clerk to conduct a Check In- all this will be explained to you prior to Check In.
• Deposit Legislation- base are members of TDS (the Tenancy Deposit Scheme) one of three national Schemes. We typically hold the deposits for 90%+ of our tenancies and, where this is the case, you will be provided with a Deposit Registration Certificate once the Tenancy has commenced. Where the Landlord chooses to register this with another scheme we will notify you accordingly and it will be the Landlord’s responsibility to notify you once registered.
• We’re responsible- where base do not manage the property, you will be provided with direct contact details for your Landlord should you have any further enquiries or maintenance issues. This should ALWAYS be your first and foremost contact however, should you feel you have exhausted this avenue and the Landlord is being unreasonable, do feel free to contact base and we will happily attempt to make contact on your behalf.
• Check Out & Return of Deposits- once the keys have been returned, property inspected and final mater readings taken this process can proceed. Any necessary and justified deductions will be made and once proof that all final utility bills have been paid has been received the deposit will be returned.